Frequently Asked Questions
Partnering with Trucking 360 ensures that your AFP operates smoothly while meeting Amazon’s strict performance and safety standards. We provide comprehensive services, from real-time dispatch support to driver coaching, helping you achieve high scores and maintain compliance with Amazon’s requirements. Partnering with Trucking 360 will also free up time for business owners and operators to provide a better work-life balance for them.
The Driver Scorecard tracks key performance indicators (KPIs) such as safety, punctuality, and delivery efficiency. It helps managers monitor performance and identify areas for improvement while recognizing top performers. Scorecards are essential for maintaining high standards and meeting Amazon’s performance criteria.
Trucking 360 is a customer-obsessed company. By partnering with Trucking 360 you will have a dedicated line to a dedicated dispatch team who is always ready to jump in and help. Our dispatch team is available around the clock to assist drivers with route coordination, emergency support, and real-time solutions. We ensure that your fleet stays on track and meets delivery schedules efficiently, no matter the time your drivers call, they'll always have an experienced dispatcher ready to answer and help.
Absolutely. Our dispatchers are highly proficient in English, college-educated, and undergo extensive training to master the technical language of the transportation industry. This ensures clear, efficient communication and a seamless experience for your drivers on every call.
No, our dispatching team will not contact the business owner directly. Instead, each owner is assigned a dedicated Account Success Manager (ASM) who provides regular updates and insights during scheduled meetings. Additionally, owners receive detailed reports and summaries through our technology channels. Our dispatchers are trained to make well-informed, strategic decisions that prioritize the success of your business, ensuring minimal disruptions to you.